Cancellation and Refunds Policy
We understand that plans can change. Please read our cancellation and refund policy carefully for Nature Retreat.
1. Room Specific Cancellation Policies
Glamping Huts
Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.
Cottages
Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.
Tree House
Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.
Villa
Full refund if cancelled up to 15 days before check-in. 50% refund if cancelled up to 10 days before check-in.
Villa Room No 01
Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.
Villa Room No 02
Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.
Villa Room No 03
Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.
Villa Dormitory
Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.
2. Cancellation by Nature Retreat
In rare cases where we need to cancel due to unforeseen circumstances (weather, safety concerns, etc.), you will receive a full refund or alternative booking options.
3. Refund Process
- Refunds are processed within 7-10 business days
- Original payment method will be used for refunds
- Transaction fees are non-refundable
4. No-Show Policy
If you fail to arrive on the scheduled date without prior notification, no refund will be provided.
5. How to Cancel
To cancel or modify your booking, please reach out to us directly using the details provided on our contact page. Please include your booking reference number.